HOP is based on understanding how humans perform and how we can build systems that are more error tolerant. For many years we have tried command and control management styles. Or through ‘hearts and minds’ campaigns, we have sought to make workers “care more” and “pay more attention” so that they won’t make mistakes. It is becoming increasingly obvious to many that those strategies have now plateaued in their effectiveness.
What if we are less surprised by human error and failure and instead became more interested in learning?
What if we realized that many of the conditions that led to
What if there was no “root cause” or “chain of events” that led to the failure in some sort of linear fashion?